1. Product format
Our guides are digital content in PDF format. After successful payment, the file or access to it is automatically delivered to the contact details provided by the buyer.
2. When a refund may be available
We will review a refund request where:
- the same order was accidentally paid twice;
- the wrong guide was sent because of a technical error;
- the delivered file is corrupted or cannot be opened and we cannot provide a working copy;
- the paid guide was not delivered and the issue could not be resolved;
- a refund is expressly required by applicable law.
3. When refunds are generally unavailable
After proper delivery or download of digital content, a refund is generally not provided solely because the buyer changed their mind, did not review the description, or expected a guaranteed business outcome. This rule applies only to the extent permitted by law.
4. How to request a refund
Email hetman.marketing1@gmail.com with the subject “Refund request”. Include your full name, order email or phone number, order number and date, guide title, and reason for the request. Add a screenshot if the issue is technical.
5. Review and payment
We aim to respond within five business days. If approved, the refund is sent through the original payment method. The time for funds to appear depends on the bank and payment provider.
6. Technical help
Before requesting a refund, check your Spam and Promotions folders and confirm that your email address is correct. In most cases, we can quickly resend the file.